Bouncy Castle Terms and Conditions

Please read these terms and conditions of hire before you make a booking. When receiving a booking from you, the Client in person, verbally, by phone, fax, E-mail, online, or in writing we will take it that you have read, understood and accepted our terms and conditions.

Supervised Children:

Norivan Kids Entertainment does always require a parent or responsible adult to be present at and in visual contact with any Foam Party event. The parent or responsible adult must at all times provide supervision of the event. This supervision requires focused attention and intentional observation of children at all times. In the event supervision is not provided, Norivan Kids Entertainment will end the service and depart the location without the opportunity for any sort of refund.

Safety guidelines and instructions:

It is the Clients responsibility to check all required dimensions for space needed for our equipment. All our space requirements are clearly stated on each asset type. Norivan Kids Entertainment reserve the right to 100% of hire costs. Norivan Kids Entertainment only hire on flat, grassed areas unless previously arranged. (Please call for hard-standing details.)
Please ensure there is a minimum of 1,20 meters (for bigger ones 1,50 meters) clear access to where the inflatable is going, and if there are any stairs.
Overnight hire is subject to a secure garden and a refundable security deposit. Care and security information will be given upon delivery of the inflatable. Norivan Kids Entertainment reserve the right to refuse hire if our equipment is at any security risk.
No food or drinks or chewing gum to be allowed on or near the Bouncy Castle which will avoid choking and mess. (Please note if the Inflatable is collected in a dirty condition then the Client hiring it will incur a cleaning charge.)
All shoes, glasses, jewellery, and badges MUST be removed before using the Bouncy Castle.
No party poppers, coloured streamers or silly string to be used either on or near the Bouncy Castle.
No smoking or barbeques near the Bouncy Castle.
Climbing, hanging or sitting on walls is DANGEROUS and must not be allowed.
Always ensure that the Bouncy Castle is not overcrowded, and limit numbers according to the age and size of Children using it. Try to avoid large and small Children from using it at the same time.
Children are not pushing, colliding, fighting or behaving in a manner likely to injure or cause distress to others.
If the Bouncy Castle is not being used for any part of the day, please switch the blower off at the mains.
Do not allow anyone to bounce on the front safety step as a Child could easily bounce off the inflatable and get hurt. The step is there to assist users in getting on or off!
Ensure that no one with a history of back or neck problems is allowed on the Bouncy Castle as indeed any Child who is feeling unwell.
Do not allow anyone to be on the Bouncy Castle during inflation or deflation as this is dangerous.
No pets, toys or sharp instruments are to be allowed on or near the Bouncy Castle.
Please ensure that Children are not attempting somersaults and are clothed appropriately and that nothing can fall out of their pockets.
Ensure that an area of 2 meters around the unit is completely clear.
The Bouncy Castle should not be used if it becomes wet in the jumping area. If no shower cover is fitted and in the event of rain, the unit should not be used. Anything more than very light rain, then the castle should be turned off and the electric blower and any extension should be disconnected and brought in out of the rain.
In the event of heavy rain, it is strongly recommended that the Bouncy Castle be switched off. Any wetness, including bubbling (which is normal) can be dried with a towel.
If the blower stops working, please ensure all users get off the inflatable immediately. The blower has a safety reset button, try pressing this, also check the fuses and make sure the blower tube or deflation tube has not come undone or something has not blown onto and is obstructing the blower. If it overheats or loses power, switch the blower off at the mains, then switch it back on again 1 or 2 minutes later, and it should restart. If it does not, inform us straight away.

Please note that all persons using this Bouncy Castle do so at their own risk.

These guidelines are for the safety of all people using this equipment, and it is the sole responsibility of the hirer to ensure they are fully adhered to at all times.

Deposit and Payment Policy:

A deposit may be required to secure your booking. The amount will be communicated to you during the booking process.

The remaining balance must be paid before or at the beginning of your Event to confirm your booking.

Changes to bookings:

If you need to change your booking date or time, please do so before the deadline which will be communicated during our booking process. We will do our best to accommodate your request, but changes are subject to availability.

Cancellation and Refunds Policy:

In the case of having contracted Service and if it is cancelled, it will be penalised with 50% of the cost of the Service. We highly advise you to please notify us as soon as possible so we have the opportunity to check other options. If you cancel a Service within 24 hours or less please notice that it will be penalised with the whole amount of the Service.

In rare circumstances, we may need to cancel due to unforeseen events. In such cases, we will provide a full refund or offer an alternative booking date.

Bad Weather:

Bouncy Castles are usually outside and affected by the weather. There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (lightning, very high winds, flooding and/or rain) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff, and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated major storm or another strong weather event) please contact us to begin the rescheduling.

Force majeure:

Of unforeseen circumstances (e.g., natural disasters, government restrictions) that prevent us from fulfilling our booking obligations, we reserve the right to reschedule or cancel the booking with appropriate compensation.

Alcohol/Drugs:

You may serve alcohol at your event or party; however, we reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served if we, at our discretion, deem the safety of our staff, equipment or participants is compromised in any way. Drugs of any sort will not be tolerated in or around the Bouncy Castles, Norivan Kids Entertainment, or our equipment. Any observed use of illegal narcotics or legal narcotics used illegally may result in the termination of the party immediately.

Damage/Injury:

We prioritize the safety of all participants during our events.

Please follow all safety guidelines and instructions provided by our team. All liability for damages or injuries is the sole responsibility of the Client and/or Host. You, The Client will take all necessary precautions regarding the items rented/equipment, and protect all persons and property from injury or damage. The Client acknowledges that they are in charge of the operation and are fully responsible for its safe operation.

Norivan Kids Entertainment and its employees are not responsible for any property damage. This includes both above-ground and below-ground property/equipment damage including but not limited to grass, plants, animals, buildings, trees, pools, furniture, or any other property. Additionally, we reserve the right to charge the Client for damages to the equipment resulting from the careless or willful damage of same by Clients or guests.

Participants found responsible for damages to our equipment will be required to cover the cost of repairs or replacement. The specific cost will depend on the extent of the damage and the value of the equipment or property affected.

The Client acknowledges and agrees that Norivan Kids Entertainment is not responsible for any injury occurring to the Client, any guest of the Client, or any other person at the event. Clients agree to defend, indemnify and hold harmless Norivan Kids Entertainment from and against any liability, claims, judgments, attorney fees, and costs, of every kind and nature, including, but not limited to, injuries, or death to persons.

Pictures/Video:

While your event is in effect Norivan Kids Entertainment may be taking pictures of the party, guests, the event space, and any other involved area. We may use these on our Instagram/Facebook page, our website or any other marketing and promotion purposes. If you do not want us taking these pictures, please notify us before the start of the event.

We value your privacy. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.

Please review and understand these terms and conditions before making your booking. If you have any questions, please feel free to reach out to us.